Privacy Policy

1. Introduction

Tanjung ("we", "us", "our") operates a watch and clock repair atelier at 92 Jalan Tun Abdul Razak, 80100 Johor Bahru, Johor, Malaysia. This Privacy Policy describes how we collect, use, and protect personal data submitted to us through our website or in the course of providing our repair and restoration services.

This policy applies to personal data collected via our website at tanjungmy.pro, through our contact form, and through direct correspondence. We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Data We Collect

Information You Provide

When you submit an enquiry through our contact form or contact us directly, we may collect:

• Your name
• Your email address
• Your telephone number (if provided)
• Information about your timepiece and the service requested
• Any additional information you include in your message

Technical Data

When you visit our website, our hosting infrastructure may log standard technical data including your IP address, browser type, pages visited, and time of visit. This data is used for site maintenance and security purposes only.

Cookies

We use cookies to understand how visitors interact with our website. Please refer to our Cookie Policy for full details.

Legal Basis for Processing

We process your data on the following grounds: (a) performance of a contract or to take steps prior to entering a contract — when you enquire about a repair service; (b) legitimate interest — for website security and improvement; (c) consent — where you have opted into communications.

Retention

Enquiry data is retained for up to three years from the date of last contact. Data related to completed repair transactions is retained for seven years for accounting and warranty reference purposes, in line with standard business practice in Malaysia.

3. How We Use Your Data

Personal data collected is used for the following purposes:

• Responding to your enquiry about repair or restoration services
• Communicating about the progress or completion of a service
• Issuing invoices or receipts where a service is carried out
• Maintaining a service record for pieces we have attended to
• Improving our website through analytics
• Complying with any legal obligations

Marketing

We do not send marketing emails. If you contact us and we wish to communicate service updates or news in future, we will ask for your consent separately before doing so. You may withdraw consent at any time by contacting us at [email protected].

Third-Party Sharing

We do not sell or trade your personal data. We may share data with third-party service providers strictly necessary for website operation (such as hosting providers), who are contractually bound to protect it. We may also disclose data where required by Malaysian law or a court order.

4. Data Protection Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all data transmitted via our website
• Access to personal data limited to personnel who require it for service delivery
• Secure storage of physical service records at our premises
• Regular review of data handling practices

In the event of a data breach affecting your rights, we will notify you and the relevant authority as required under the PDPA.

5. Cookies

Our website uses cookies to understand visitor behaviour and to store your cookie preferences. Essential cookies are required for the site to function. Analytics and preference cookies are optional. You may manage your preferences at any time via our Cookie Policy page.

6. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by us:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for processing where consent was the basis
• Objection to processing: Object to processing where legitimate interest is the basis
• Erasure: Request deletion of your data where no longer needed for the original purpose
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner Malaysia if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites for reference purposes. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated date at the top of this page will reflect any revision. Continued use of our website following any changes constitutes acceptance of the revised policy.

10. Contact

For any questions or requests relating to this Privacy Policy or your personal data:

Tanjung
92 Jalan Tun Abdul Razak
80100 Johor Bahru, Johor, Malaysia
Email: [email protected]
Tel: +60 7-941 6273